Jeeps contain infotainment clusters or screens, which serve both purposes, provide entertainment as well, and display the necessary information about the vehicle at the same time. However, there has been issue with several Jeep touch screens. Let’s see- why does Jeep touch screen not work and how to fix it?
The Jeep touch screen does not work mainly due to a software glitch, frozen screen, delamination, short circuit and hardware failures. The issues can usually be solved by soft reset, hard reset, firmware update, replacing the screen and by fixing the hardware connectivity.
This article will elaborate on why the touch screen of a jeep stops working, what are the most faced reasons, and how they can be fixed. So stay along as I move forward.
Common Problems in Jeep Touch Screen:
Any incident that may cause the screen to go out of order can cause serious harm to the vehicle and misguide you simultaneously. Therefore, you need to ensure if you encounter such a problem as soon as possible.
I have created the infographic below illustrating the common problems with Jeep touch screens. (You are welcome to use and share, but please credit back if you do so.)
Most common problems include:
The most common malfunction seen among the touch screens of different jeeps is that they get frozen. It means the touch screen stops taking commands and does not respond despite resetting or restarting the screen.
Touch Screen Hardware Failure:
Another common fault faced by different jeep owners is that the touch hardware of the screen stops working.
It means that the screen is on, and the system is running, but the screen won’t support any gestures made by the operator.
Find the best touch screens deal here (Amazon).
Power Cable Disconnection Or Short Circuit:
It’s also a kind of hardware failure. This problem might be because of loose wires and other connections. A physical evaluation of your UConnect system is needed to determine if this is the case.
Also one probable reason for the problem is a short circuit inside your UConnect system. You might want to try and fix it yourself or get in touch with professionals.
The third most common malfunction in the touchscreens is that the software/firmware crashes abruptly.
Once the car is turned on, the screen will turn on and work perfectly for some time, but after some time, the software will start to crash, again and again, causing the screen to restart and reboot itself automatically.
How to Fix the Common Problems in Jeep Touch Screen:
The points mentioned above are most common malfunctions observed by the jeep owners. Below are a few remedies by which you can easily fix these issues if diagnosed at early stages.
Jeep Touchscreen Problem
Fixing a frozen touch screen
Fixing the touch hardware of a screen
Fixing a non-responsive screen
Fixing a black turned off screen
Other Reported Malfunctions with the Jeep Touchscreen and Fixes:
1. Dust and Dirt on the U-Connect Screen:
The touch screen of the Jeep becomes dirty after some time, creating an issue with clicking and touch.
The dust and combination of smudge oil on the screen results in the auto-command on the screen. It creates a lot of issues in closing and opening random programs.
How to Fix the Issue of Dust and Dirt on the U-Connect Screen:
Cleaning the U-Connect Screen:
It is recommended to clean the touch screen using a soft and dry cloth having microfiber. You can use a cleaner spray for screens and the micro-fiber cloth as they are not abrasive. This type of cloth is suitable for cleaning the LED screens of vehicles.
You can gently wipe the screen in a circular motion to make it clear. However, it is advisable to use something other than paper towels and cotton rags to clean the touch screen, as they can cause scratches.
Also, avoid pressing the screen in hard form during sweeping, as this activity can damage the touch screen.
2. Software Glitch of Screen:
Touch screens often face the issue of minor bugs due to updates. Many jeep owners report firmware issues that require an upgrade to fix such problems.
The issues with the firmware of U-Connect are one of the most widespread problems among the owners of Jeep.
How to Fix the Software Glitch on Screen:
1. Soft Reset:
You can seek the help of a soft reset to resolve the software issues associated with the U-Connect. The reset process of U-Connect is different and depends on the version.
You can do the soft rest by following the steps below:
- Place the Jeep in a park and turn the key to run the ignition.
- Press the volume and knob buttons and hold them till they start.
- Hold the knob buttons for 10-20 seconds and check whether the name of the Jeep flashes on the screen.
- The system will reinitialize till you return to connect it to the main screen of U-Connect.
2. Hard Reset:
If the soft reset goes unsuccessful in installation, you can try the hard reset. Hard reset is easier than the other one and completely wipes out all the saved data.
In addition, it can reset the default settings of the factory (similar to the ‘Factory Reset’ of your smartphone).
You can follow the steps below to implement the hard reset according to your vehicle and screen:
- Remove the terminals of the battery.
- Wait for ~5 minutes.
- Reconnect the removed terminals and turn on the ignition.
- The U-Connect now resets successfully.
If, after implementing these steps, still the U-Connect screen shows some problems, it indicates that the problem is with the hardware.
3. Corroded Grounds:
There is a ground strap associated with the electrical system of the Jeep. It is also called ground cable, which is more prone to corrosion.
The corroded ground cable can cause various electrical issues in the vehicle and can freak out the touch screen. The problems of low voltage, dead battery, dim lights, and failure of the air conditioner are due to the corroded ground cable.
How to Fix the Corroded Ground Cable:
The corroded ground cables are inconvenient as it leads to various other problems. Therefore, it is advisable to detect the exact root cause of the corroded ground cable.
Sometimes, it becomes difficult to manage and fix this issue by yourself. Hence, you can seek help from an automotive specialist who can help you evaluate the ground cable.
4. The Issue of Delamination:
The issue of delamination arises when the top layer of the touch screen Jeep is separated from the bottom layer. Various Jeep owners hold expertise in laminating the delamination of touch screens.
When the issue of delamination arises, a bubble is formed beneath the U-Connect screen and causes a problem in the functioning of several applications. The touch screen of the Jeep becomes unresponsive and shows the problem of going on and off.
How to Fix the Issue of Delamination:
The issue of delamination on the touchscreen is a disappointing act. The touchscreens freak out due to this issue, and there is no alternate way of replacing the touch screens of Jeeps other than replacing them.
You can contact the dealer to replace or fix the U-Connect touchscreen if there is a warranty on your Jeep. You can buy a second-hand or a new screen that suits your budget.
I recommend checking the best UConnect replacement touchscreen here.
Checking and Fixing Fuse:
If all of the above suggestions fail to resolve your Uconnect touchscreen issues, a problem with the power supply for your infotainment system is likely causing this problem.
In case your touch screen of the Jeep never lights up and is always black, you can check out the following:
Your Jeep comes with a variety of fuses to support the electrical system. There is one for everything, including memory seats, sunroofs, audio systems, lamps, and elevating your luggage gate.
In most of its vehicles, FCA uses a 25A Clear (ATO / Uni-Val) F02 (fuse number) for the infotainment system. If anything goes wrong on the F02, the touch screen gets cut off and won't work.
What If You Need to Replace the Touch Screen:
Sometimes, you may have to replace your Jeep Touch Screen. I had to replace mine in 2021. The display is glued to the actual screen.
Depending on what’s wrong, you can often replace just the lcd+touch panel to get it working again. To disassemble the radio, you’ll need a torque tool for precision purposes.
Cost for Replacing the Touch Screen of Jeep:
The cost of installing the new touchscreen falls in the range of $200-$1200, including the screen cost and service fee.
The price for the touch screens varies according to the brand and quality. Some other factors affect the cost, including the model, age, and location of the Jeep.
Touch screens are an excellent addition to Jeeps and can save time. But they’re not as good when something goes wrong with them.
After reading this article, you should now be able to diagnose and fix the problem with your UConnect touchscreen.
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Frequently Asked Questions (FAQs):
How should a person fix a frozen Uconnect screen?
Frozen Jeep U Connect screens usually get fixed by following these steps, but it varies based on the model or the version of the screen installed in your Jeep. Turning on your screen usually takes a few simple steps:
- Keep your Jeep in the park. Also, put the Jeep in “Run” mode.
- You must simultaneously press and hold down the volume button and tuner knob.
- Hold them down for around 10 – 20 seconds.
- The touchscreen will flash the vehicle’s brand, and the screen will become dark.
- After a while, the brand name will be visible again. Now, the Uconnect system is reinitialized and will redirect to the main UConnect page.
How to restart the android touch screen in Jeep grand Cherokee?
The android screen usually installed in a Jeep Grand Cherokee is the simplest to restart. It can be restarted by pressing and holding the power button for a few seconds, the android system will reboot, and the logo will appear on the screen. It usually takes the system 4-5 minutes to shut down and turn on again properly.
Is the touch screen of the Jeep 4.0 covered in its warranty?
No, the company only claims a warranty on the engine, transmission, and suspension components. The company does not replace or repair other electrical components under the warranty manual.
How can a person turn on the touch screen of a Jeep?
It is recommended to hold the buttons for about 10-15 seconds on the touch screen of the Jeep. This will reset and reconnect the touch screen with your Jeep Cherokee.
What are the reasons why the U-Connect of the Jeep does not works?
If the U-Connect of Jeep does not work properly, you can fix this issue through Bluetooth settings and set it to the discoverable mode. However, waiting for the devices to recognize this discoverable mode is recommended before pairing it with other devices.
How can a person fix the problems with the U-Connect?
You can fix the issues associated with the U-Connect through the following tips:
- Restart the phone and delete the pairing history of U-Connect
- Set the phone to discoverable mode
- Check the software update and reset the U-Connect
- Check out if the U-Connect is connected and paired to other devices.
This is Surya. I am an experienced off-roader. I have been off-roading for many years across several terrains. I am passionate about 4×4 driving and want to share my knowledge and experience with others.
My goal is to provide you with the most comprehensive and unbiased information about off-roading.
I curated this article through my personal experience and expertise, and I hope it helps you with what you are looking for.
Saturday 18th of March 2023
Hi , I replased my jeep grand cherokee 2019 laredo screen by 8,4 but the screen blank i remove that fuse under site for 30 min and screen work but when i turn off the car the screen blank agine and agine i chack the fuse its work and i removed the buttree but same after turn off blank what you thank
Saturday 18th of March 2023
There may be an issue with the power source for the new screen you installed in your Jeep Grand Cherokee. You mentioned that the screen works after removing the fuse for 30 minutes but then goes blank again when you turn off the car.
One possible solution is to check the wiring for the new screen and ensure that it is correctly connected to a reliable power source. For example, you may want to double-check the wiring diagram for your Jeep Grand Cherokee to ensure the new screen is connected to the correct fuse or power source.
Another possibility is that there may be a software or firmware issue with the new screen. Again, if you can access the screen's user manual or troubleshooting guide, it may be worth checking to see if there are any recommended software updates or reset procedures.
If none of these steps resolve the issue, it may be necessary to seek professional assistance from a mechanic or electronics specialist to diagnose and repair the problem.
Tuesday 7th of March 2023
My control buttons on the screen of my 2016 jeep wrangler are off center. If I tap the screen on the right side it’s like I tap the screen on the left side. The screen is not working in the correct settings. What do I do????
Tuesday 14th of March 2023
@Tony, If you are experiencing issues with your 2016 Jeep Wrangler's screen control buttons, such as the buttons being off-center or not working in the correct settings, there are a few troubleshooting steps you can try before seeking professional assistance.
First, try resetting the screen by turning off the vehicle and then turning it back on. This can often resolve minor software glitches.
If resetting the screen does not work, try calibrating the touch screen. To do this, go to the "Settings" menu on the screen, select "Calibration," and follow the on-screen instructions. This process will recalibrate the touch screen and may resolve the issue.
If neither of these steps works, the problem may be due to a hardware malfunction, and you should take your vehicle to a certified mechanic or dealership to diagnose and repair the issue. It is not recommended to attempt any repairs yourself as this could result in further damage.